Q: When will I be billed for my new subscription?
A: Subscriptions are immediately charged upon sign-up. Subscribing before the 20th of the month will result in a next-day shipment of the current month's pins, while subscribing on the 20th or later will start the subscription the following month but you will still be billed straight away.
Q: When will recurring subscriptions be billed?
A: Recurring subscriptions will be billed on the 1st of every month, unless it's a prepaid subscription in which case it will be every 3, 6 or 12 months.
Q: When will my subscription be shipped?
A: All subscriptions will ship by the 10th of the month.
Q: Can I purchase retail products and add them to my next subscription shipment without paying extra for shipping?
A: Yes, subscribers can purchase retail products and add them to their next subscription shipment without paying extra for shipping. Please refer to our shipping page for more information.
Q: Can I pause or cancel my subscription?
A: Yes, subscribers can pause or cancel their subscription at any time via the member portal.
Q: Are there discounts for prepaid subscriptions?
A: Yes, 3 month prepaid subscription gets 10% discount, 6 month prepaid gets 15% discount, 12 month prepaid gets 20% discount.
Q: What happens if I pause or cancel my subscription?
A: If you are subscribing month to month, it will pause or cancel straight away. If you have prepaid for 3, 6 or 12 months, it will automatically pause or cancel at the end of the period you have paid for.
Q: Is the payment system secure?
A: Yes, we use a secure payment system and we can't access your payment details as they are encrypted.
Ordering and Payment
Q: What forms of payment do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and gift cards.
Q: Is the payment system secure?
A: Yes, payments are encrypted for security.
Q: How much does shipping cost?
A: Shipping is free for subscribers and calculated at checkout for retail orders.
Q: Can I use multiple forms of payment for one order?
A: Unfortunately, we can only accept one form of payment per order.
Q: How do I know if my payment went through?
A: You will receive a confirmation email once your payment has been processed successfully.
Q: What should I do if my payment is declined?
A: Please check that the information you entered is correct and that your payment method has sufficient funds. If the problem persists, please contact your bank or payment provider.
Q: Can I cancel or change my order after it has been placed?
A: If you have not yet received a shipping confirmation, please contact us using our online chat or email email@example.com with requests to cancel your order. We are unable to edit orders.
Q: Do you offer wholesale pricing?
A: Yes, we offer wholesale prices for orders of at least 100 items per SKU.
Q: Can I order custom pins for my wholesale order?
A: Yes, we can create custom pins for wholesale orders.
Q: What is the process for placing a wholesale order?
A: Please send all wholesale inquiries to firstname.lastname@example.org.
Q: What is the lead time for wholesale orders?
A: Lead time will vary depending on the size and complexity of the order. Please contact us for more information.
Q: How do I pay for my wholesale order?
A: Payment for wholesale orders can be made via credit card or PayPal.
Q: Can I return or exchange wholesale items?
A: All sales of wholesale items are final. Please contact us if you have any issues with your order.
Q: Do you offer any discounts for large wholesale orders?
A: Yes, we offer discounts for large wholesale orders. Please contact us for more information.
Please refer to our shipping page.
Returns and Refunds
Please refer to this page.
Privacy and Security