FAQ's

Shipping

Where do your products ship from?

Kelowna, BC, Canada

Where do you ship to?

We ship worldwide

What shipping method do you use?

Well, you have a choice. We offer shipping rates from Canada Post, UPS, Purolator, depending on your location.

How long does shipping take?

Canada: Lettermail has no tracking number and takes 2 business days within Kelowna, 3 business days within BC, and 4 business days nationally (excluding the day of mailing). All other shipping methods will display the estimated shipping time at checkout and will include tracking numbers.

USA: Canada Post Small Packet USA Air does not have a tracking number and takes 5 - 8 business days. All other shipping methods have tracking numbers and the estimated shipping time is displayed at checkout.

International: Canada Post Small Packet International Air takes 6 - 10 business days and does not have a tracking number. All other rates will display the estimated shipping time at checkout and include tracking numbers.

Returns and Exchanges

It's important to us that you are happy with your order. If something goes wrong, please talk to us, using our Contact Pageย or reach out to us using Facebook Messenger. We will always try to put things right for you.

You can return your order within 30 days for an exchange or Gift Card but let's chat about it first.

What do you do with my information?

Your name and address will only be used to send your order. Your email address will be used to update you on your order and (if you consent) to keep you up to date with our news. You can opt out of updates at any time. If you ever decide you'd like us to delete your information entirely, pleaseย contact us and we promise we will do that. We will never share your information with anyone else!

Are Hellmouth Pins sold anywhere else?

We sell our pins on this website, on our Facebook Store and on Etsy. We're open to the idea of selling them wholesale so email us if you'd like to purchase them to sell in your own store.

Are you going to be at Whedoncon/Comicon/some other amazing event?

I don't know. Are you? Tell us which one you're going to and we might see you there.

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